How to Use the Quicken Email Change Request Form If You Can’t Access Your Old Email

Losing access to an old email account is common. Maybe you switched internet providers, closed a work account, or simply stopped using an address years ago. The problem shows up later, when you’re locked out of Quicken because it asks you to sign in or sends a verification code to an inbox you can’t open anymore.

The good news is that the Quicken email change request form was created for exactly this situation. If you can’t reach the email tied to your Quicken ID and you’ve also forgotten your password, the form lets you request a change. It works whether you use Quicken Classic, Quicken Simplifi, Quicken Business & Personal, or Quicken LifeHub, since they all share the same Quicken ID. You verify who you are, give Quicken your new email address, and their team updates the account for you.

Before anything else, a quick reassurance: changing your Quicken ID email does not delete or alter your financial data. Your accounts, transactions, and data file stay exactly where they are. Only the email you sign in with is updated.

Why You Get Locked Out When Your Quicken Email Stops Working

Your Quicken ID is your email address. Quicken uses it for sign-in, subscription management, and security codes. When that email stops working, a few things can break at once:

• You can’t receive the [verification code needed to sign in](INTERNAL LINK: How to Fix Quicken Sign-In Problems and Verification Code Errors).
• You can’t reset your password, because the reset link goes to the old inbox.
• The Quicken desktop app may keep showing your old email in a grayed-out sign-in box.

If you can still sign in, you can usually handle the Quicken ID email change yourself from your Quicken account page. The request form is meant for people who are fully locked out and need Quicken to verify their identity manually.

How to Submit the Quicken Email Change Request Form (Step by Step)

Step 1: Check whether you can still sign in

Before using the form, try signing in to your Quicken account online with your old email and password. If sign-in works and a code can reach you another way, such as by text or phone call, you can change your Quicken ID email yourself.

Go to myaccount.quicken.com and sign in. In Quicken for Windows, you can also open this page from Help > My Quicken Account. Once signed in, open the Sign In & Security section and click Change under your Quicken ID. This is faster than submitting a request.

For the full process, see Quicken’s official guide to updating your Quicken ID.

If you can’t sign in at all, continue to Step 2.

Step 2: Prepare your proof of identity

The form requires identity verification, so get your document ready first. Keep a photo of your driver’s license, passport, state-issued ID, or another government-issued photo ID on hand before you begin.

A few details worth knowing:

• You only need one photo of the front of your ID.
• The file must be in a standard format, such as .jpeg, .png, .pdf, .docx, .webp, or .avif.
• Military IDs are currently not accepted for this form.
• Business accounts should also include valid business documents, such as a business license.
• If you need to take control of the account of someone who has passed away, you’ll need a legal document such as a Power of Attorney or Change of Liability.

If you took the photo on your phone, move it to your computer before starting. Make sure the image is sharp, well lit, and shows all details of the ID clearly.

Step 3: Open the Email Change Request Form

Open Quicken’s Email Change Request Form on its support site.

Before you begin, confirm that your new email address is not already registered as a Quicken ID. If it is, the request can’t be completed with that address, so choose a different email.

Step 4: Fill in your email details

Enter the old email address linked to your Quicken ID and the new email you want to use.

Not sure of the exact old address? If you still have Quicken installed, you can check which Quicken ID it uses:

• Quicken for Windows: Help > About Quicken
• Quicken for Mac: Quicken > About Quicken
• Quicken Simplifi: settings gear icon > General

If you still can’t confirm it, enter your best guess, then explain in the “Why are you requesting this change?” field that you aren’t certain of the old email. A short, honest note helps the support team locate your account.

Step 5: Select your reason and ID type

Choose an option from the Reason for Request drop-down. The “What proof of identity are you attaching?” drop-down only fills in after you’ve picked a reason, so select the reason first.

Then choose the ID type that matches the document you’re uploading.

Step 6: Attach your ID and submit

Upload your ID image and review everything once more. Small typos in the new email address are the most common reason requests stall.

When you submit, you should see a pop-up success message on screen. Take a screenshot of it for your records.

Step 7: Wait for processing

Quicken asks users to allow 24 to 48 hours for the change to go through. In many cases it’s done sooner. Submit only one form during that window, unless you realize you made a mistake and need to send a corrected version.

Step 8: Update the email inside Quicken desktop

Once the change is confirmed, the Quicken desktop program may still remember your old ID, so you’ll need to update your Quicken email address inside the program.

Important: [Make a backup of your data file](INTERNAL LINK: How to Back Up and Restore Your Quicken Data File Safely) before changing the Quicken ID inside the program.

Quicken Classic for Windows

Go to Edit > Preferences > Quicken ID & Cloud Accounts. Select Sign Out (sign in as a different user), then sign back in with your new email.

Quicken Classic for Mac

Go to Quicken > Settings > Connected Services (Quicken > Preferences on older macOS versions). Use Edit Account to review or update the Quicken ID, then sign in with your new email when prompted.

If you have more than one data file linked to your old ID, repeat this for each file. After switching, you may also need to reauthorize your online banking connections.

Quicken Simplifi, Business & Personal, and LifeHub users don’t need this step. Just sign in with your new email once the change is processed.

What to Do If Your Email Change Request Isn’t Processed

If your request hasn’t gone through after 48 hours, or you can still only sign in with the old email, try these steps:

Clear the saved sign-in: If the sign-in prompt won’t let you edit your Quicken ID, look near the bottom of the window for an option to sign in with a different Quicken ID. On Windows, the sign-in window may keep appearing and block the Edit menu. Close it (you may need to do this several times) until Edit > Preferences becomes available. For more help, see Quicken’s guide for when you can’t change your Quicken ID at sign-in.

Check your security code method: If you still have access to the phone number on file, a text or phone call code may let you sign in and change the email yourself.

Contact Quicken support directly: If the form was submitted more than a few days ago with no update, contact Quicken support and mention the date you submitted your request.

Think carefully before creating a new Quicken ID: Quicken does allow you to create a new Quicken ID with your current email instead of using the form. However, your existing membership is tied to your original Quicken ID, so [a new ID won’t carry your subscription](INTERNAL LINK: How to Fix Quicken Subscription Not Recognized After Sign-In) unless Quicken support links it. Confirm with Quicken support first so your membership isn’t affected.

How to Avoid Losing Access to Your Quicken ID Again

• Use a personal email you control long-term, not a work or school address.
• Add a mobile number to your Quicken ID so you have a backup way to receive codes.
• Update your Quicken ID as soon as you change email providers, not after the old account closes.
• Keep a regular backup of your Quicken data file, especially before changing sign-in details.
• Store your Quicken password in a trusted password manager.