Refund Policy — All Quick Solutions
This Refund Policy applies to all paid consultation services purchased through allquicksolutions.com. We are committed to being clear and fair about how refund requests are handled. Please read this policy carefully before submitting payment for any consultation.
By completing payment for a consultation, you confirm you have read and accepted this Refund Policy.
Our commitment: If we believe your issue falls outside what our consultation can reasonably address, we will tell you before any payment is taken. We will never charge for a consultation we cannot meaningfully assist with.
1. POLICY OVERVIEW
All Quick Solutions provides bespoke written advisory consultation. Because each consultation response is individually prepared based on the specific details you provide, our refund policy reflects the nature of this personalised work.
Key points:
- No payment is taken until you have agreed to the consultation scope and fee in writing
- Once work has begun on your consultation, fees are generally non-refundable
- Specific exceptions apply and are clearly set out below
- We always aim to resolve concerns directly and fairly before any formal process is required
2. UNDERSTANDING OUR SERVICE
Our consultation is a bespoke advisory service — not a product, subscription, or software licence. Each written response is individually researched and prepared based on the specific information you provide about your issue.
This matters for refund purposes because:
- The work product is created specifically for you and cannot be re-used or resold
- The consultation fee covers the time and expertise applied to your case — not a guaranteed resolution of your specific software issue
- Outcomes depend on factors entirely outside our control including your system configuration, operating system version, financial institution settings, and the software’s own server and update behaviour
Our fee covers the advisory guidance we deliver — not the outcome. This is standard practice for professional advisory services of this kind and is communicated clearly before you pay.
3. CANCELLATION BEFORE DELIVERY
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3.1 Within One Hour of Payment — No Work Begun
If you cancel within one hour of making payment and work has not yet started on your consultation, you are entitled to a full refund. To request an immediate cancellation, email us at support@allquicksolutions.com as soon as possible with the subject line: Consultation Cancellation.
3.2 After Work Has Begun — Partial Refund Possible
If work on your consultation has already started at the time you request cancellation, a partial refund may be offered at our discretion, reflecting the portion of work not yet completed. We will assess this fairly on a case-by-case basis and respond to you in writing within 3 business days.
3.3 How to Cancel Before Delivery
Email: support@allquicksolutions.com
Subject line: Consultation Cancellation
Include: your full name and the email address used when booking
We will confirm receipt of your cancellation request promptly.
4. AFTER CONSULTATION IS DELIVERED
General rule: Once your written consultation response has been delivered to you by email, the fee is non-refundable. The service has been fully provided at this point.
This reflects standard practice for professional advisory and bespoke written services. The consultation has been researched, written, and delivered in full. The work product exists and has been provided to you.
Exceptions apply in specific circumstances and are set out clearly in Section 5 below.
5. EXCEPTIONS — WHEN A REFUND MAY APPLY AFTER DELIVERY
We will consider a refund or appropriate remedy after delivery in the following specific circumstances. All requests must be raised within the timeframes stated.
5.1 Guidance Was Not Relevant to Your Described Issue
If the consultation response we delivered did not address the issue you described in your original request, please contact us within 7 days of delivery. We will review your original submission alongside the response delivered. Where we determine the guidance was materially off-scope from what you described, we will offer one of the following:
- A revised consultation response at no additional charge
- A credit toward a future consultation with us
- A partial or full refund in clear cases of mismatch
5.2 Duplicate Payment
If a payment processing error resulted in you being charged more than once for the same consultation, the duplicate amount will be refunded in full within 5 business days of us being notified. Please contact us immediately if this occurs.
5.3 Consultation Not Delivered Within Agreed Timeframe
If we did not deliver your consultation within the agreed timeframe for your chosen tier and did not proactively contact you in advance to explain the delay, you may request a partial refund or full cancellation. Please contact us within 48 hours of the missed delivery deadline.
5.4 UK Consumers — Statutory Rights
If you are a consumer located in the United Kingdom, your rights under the Consumer Rights Act 2015 are not excluded or limited by this policy. If the service delivered did not meet the standard of reasonable care and skill, you may be entitled to a statutory remedy. These rights apply in addition to the terms set out in this policy.
6. COMMON SCENARIOS AT A GLANCE
Full refund applies:
Cancellation within one hour of payment before any work has begun.
Duplicate charge resulting from a payment processing error.
Consultation not delivered within the agreed timeframe with no prior notice from us.
Partial refund or credit may apply:
Cancellation requested after work has begun but before the response has been delivered.
Consultation delivered but found to be materially off-scope from the issue you described.
Each of these is assessed individually and communicated to you in writing.
No refund applies:
Consultation delivered as agreed but the software issue was not resolved as a result.
Guidance was relevant and properly scoped but did not work due to factors outside our control such as your operating system, bank server behaviour, or a recent software update.
Change of mind after the consultation response has been delivered.
Outside our scope — no charge taken:
Issues requiring Quicken, QuickBooks, TurboTax, or Intuit to take direct action on your account — including subscription management, billing disputes, and account access recovery.
We will always advise you of this clearly before accepting any payment.
7. HOW TO REQUEST A REFUND
Step 1
Email support@allquicksolutions.com with the subject line: Refund Request
Step 2
Include your full name, the email address used at booking, the date of payment, and a clear description of the reason for your refund request.
Step 3
We will acknowledge receipt of your request within 1 business day and provide a full response within 5 business days.
Step 4
If your refund is approved, it will be processed to your original payment method within 5 to 10 business days depending on your bank or payment provider.
8. REFUND PROCESSING TIMES
Credit and debit cards: 5 to 10 business days
PayPal or digital wallets: 3 to 5 business days
Bank transfers: 5 to 10 business days
Refunds are always returned to the original payment method used at the time of purchase. We are not able to redirect a refund to a different card, account, or payment method.
If you have not received your refund within the timeframe stated above, please check with your bank or payment provider first as processing times can vary. If the issue persists after checking with your bank, contact us at support@allquicksolutions.com and we will investigate.
9. YOUR STATUTORY CONSUMER RIGHTS
Nothing in this Refund Policy limits or excludes your statutory consumer rights under applicable law in your jurisdiction. Depending on your location, you may have additional rights beyond those described in this policy.
United Kingdom: Consumer Rights Act 2015 — services must be provided with reasonable care and skill.
United States: Applicable state consumer protection laws may provide additional rights depending on your state.
Canada: Provincial consumer protection legislation may apply depending on your province of residence.
If you are unsure of your rights, we encourage you to seek independent advice from a consumer protection organisation in your jurisdiction.
10. CHANGES TO THIS POLICY
We reserve the right to update this Refund Policy at any time. Any changes will be posted on this page with a revised effective date. The version of this policy in effect at the time of your payment is the one that applies to your consultation.
11. CONTACT US
For all refund requests, billing questions, or queries about this policy:
Email: support@allquicksolutions.com
Website: allquicksolutions.com
Response time: Within 1 business day for all refund-related enquiries