How to Fix Quicken Error CC-587 ?

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If you’re using Quicken to manage your finances, encountering an error like CC-587 can be frustrating. This error typically appears when Quicken is unable to connect to your bank or financial institution during an account update. The good news is that Quicken Error CC-587 is a common issue, and there are a few simple ways to resolve it. In this guide, we’ll explore what the error means, why it happens, and how you can fix it to get your financial tracking back on track.

How to Fix Quicken Error CC-587

What Is Quicken Error CC-587?

Quicken Error CC-587 occurs when Quicken fails to download the latest transactions from your financial institution. This error is often due to issues with the Direct Connect or Express Web Connect method Quicken uses to connect to your bank. It can be caused by:

  1. Your bank or financial institution is experiencing temporary server issues.
  2. Outdated login credentials in Quicken.
  3. Changes in your bank’s security protocols or website structure.
  4. Outdated Quicken software or financial institution updates that Quicken hasn’t caught up with yet.

How to Fix Quicken Error CC-587

Now that we know what causes the error, let’s go through the steps to fix it.

Step 1: Wait and Try Again Later

Before diving into more technical solutions, try waiting a few hours or up to a day before attempting to update your accounts again. Sometimes, the issue may be due to temporary server downtime on your financial institution’s end.

Steps:

  • Wait for 24 hours.
  • Try updating your accounts again by clicking Update Now in Quicken.

If the error persists, proceed to the next step.

Step 2: Check for Quicken Software Updates

Outdated software can often cause connectivity errors like CC-587. Make sure that you are using the latest version of Quicken to ensure compatibility with your financial institution’s system.

Steps:

  1. Open Quicken.
  2. Go to Help in the top menu.
  3. Select Check for Updates.
  4. If an update is available, follow the on-screen instructions to install it.
  5. Once updated, try updating your accounts again.

Step 3: Refresh Your Online Account Information

Refreshing your online account information in Quicken can help reset the connection with your financial institution, potentially resolving the error.

Steps:

  1. In Quicken, go to the Accounts tab.
  2. Select the account that is showing the error.
  3. Click on the Gear icon in the top-right corner and choose Update Now.
  4. Enter your account credentials when prompted.
  5. Follow the instructions to refresh the account connection.

After refreshing, try updating your accounts again to see if the error is resolved.

Step 4: Verify your bank login credentials.

Sometimes, Quicken Error CC-587 happens due to incorrect login information saved in Quicken. You may need to verify and re-enter your credentials to restore the connection.

Steps:

  1. Open Quicken.
  2. Go to the Accounts tab and select the account with the error.
  3. Click on the Gear icon and select Edit Account Details.
  4. Under the Online Services tab, choose Deactivate to stop online updates temporarily.
  5. After deactivating, click Set Up Now to re-enter your bank credentials.
  6. Once reactivated, try updating the account again.

Step 5: Temporarily Disable Security Software

In some cases, your firewall, antivirus software, or other security tools might block Quicken’s connection to your bank. Temporarily disabling these programs can help determine if they’re the cause of the error.

Steps:

  1. Disable your antivirus or firewall software temporarily (refer to your security software’s documentation for guidance).
  2. Once disabled, open Quicken and try updating your accounts again.
  3. If the update is successful, add Quicken to your firewall or antivirus’s list of allowed applications to prevent future issues.

Step 6: Check for Alerts or Changes at Your Financial Institution

If none of the above steps work, the issue might be on your financial institution’s end. Banks sometimes update their security protocols, websites, or connection methods without immediately informing Quicken users. Check your bank’s website for any alerts or notices regarding changes to their online banking services.

Steps:

  1. Log in to your bank’s website directly.
  2. Check for any notifications or alerts about online banking changes.
  3. If there are changes, contact Quicken or your bank’s support team for guidance on reconnecting your account.

Step 7: Get in Touch with Quicken Support

If the error remains even after going through all these steps, probably one should seek assistance from the experts. The expert team of Quicken support will be able to assist with advancing the troubleshooting of the CC-587 error.

If you pay for a Quicken subscription, you can reach out to their Premium Tech Support so that they can assist you with your issues. They will be able to provide you with extra troubleshooting instructions, help you to re-establish your account connection, or fix any issues with the software.

Final Thoughts

Although Quicken Error CC-587 can hinder you from sync your accounts, in most cases, one can fix the error quite easily. This guide should help where to do a quenching of the error and be able to track your finances efficiently. And even if there is nothing else to try, it is a good idea to consider Quicken Premium Tech Support so you can manage the situation properly.

In the future, ensuring you keep Quicken updated and updating the banking details will help to avoid this error.